FAQs, Help and How Tos
How to Register Yourself or Someone Else for a Class
Add any paid or free class to your cart and complete checkout — you’re registered!Â
Purchase a Gift Card to let someone else register themselves or if you purchase a class for them on your account, please contact martha@winslowartcenter.com after checkout is complete to switch the registration to another account.
Create an Account
The first time you register for any class at Winslow Art Center, an account is created. Â
You’ll need this account to access your online class materials, zoom link, message board and recordings.
Create an account now by registering for Art Chat, it’s free.
Change Your Password
Please wait at least 10 minutes (20 minutes for gmail addresses) and check your junk folder before requesting another reset email. Although our site sends emails immediately, it can sometimes take 10-15 minutes for large mail servers such as icloud, yahoo or gmail to deliver emails.
Each successive password reset email invalidates a previous reset link. If multiple password reset emails are requested, only the final one will work.
If you’re already signed-in, you can bypass the reset email and change your password from your Manage Account page.Â
Martha can set a temporary password. Please text or phone 206-715-6663 if you need urgent help to get signed in at the time of your class.
Sign In and Manage your Account
Click the round avatar in the top right to sign in or out and manage your account.
Access your online classrooms, view orders and gift cards, change your email, billing address and payment method, edit your profile, change your profile photo, reset your password, view bookmarks and more on your Manage Account page.
Profile Images
If you see this, you’re not signed in.
If you see this, you’re signed in. Everyone is assigned this default avatar until you upload your own profile photo.Â
When you’re logged in, your profile photo will appear in the menu bar.
Your profile photo will also appear along with all your posts in your online class message boards.
Personalize your Avatar/Profile Photo
Click the button above or follow these steps:
1. Click the round avatar Manage Account button in the top right corner.
2. Click Profile
2. Click Edit
3. Click Profile Photo
4. Drag and drop or use the file menu option to browse your computer to chose a new avatar.
Find your Online Classroom for every active class you’ve registered for by clicking Online Classrooms in the header menu.
Find your class Zoom link, Recordings and Message Board
By Email
Zoom and recording links are emailed to students approximately 5-7 days before the first session of a class and no later than the night before the first class. If you register after the email has been sent, the information will be included in your order confirmation email or in a separate email that immediately follows your order confirmation depending on the type of class it is.
On our Website
Zoom links are posted on your class pages no later than the night before the first class. Â
All classes are recorded unless an instructor chooses not to; we defer to instructor preferences. Recordings are posted within 24 hours after a class. Recordings can be watched for two months after the last day of class.
Find Zoom Link and Recording Link posted in the header of your online classroom. Please see the infographic below for step by step instructions on finding your classroom, zoom link, recording link and message board.
Infographic
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Click “Online Classrooms” in the center of the header (or middle of the expanded hamburger drop-down menu on a phone) If you are not logged in, the login screen will appear and after you are logged in, you will be directed to the page with all the classes as shown in stage 2.
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Click on your class icon or title.
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Find Zoom, supply list and recording links near the top of the message board page.
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Post!
For more information, help videos and infographics about how to use and post in a message board please see our Message Board Help page. The class monitor will be available before and after the first session of a class to answer any message board questions you may have.
How to Get Help
Urgent help at the time of your class
Martha and dedicated class monitors are on duty during all class times. Please phone or text for urgent help at the time of your class. Â
206-715-6663
Help with Classes and Orders
Please email or use the form below and we will reply promptly, usually within one business day.
martha@winslowartcenter.com
Help Request Form
Message Board Help
Martha or a dedicated class monitor will be available to answer any questions about how to use the message boards before and after the first session of a class.
For online help using the message boards please visit our dedicated Message Board Help page.Â
Please do not leave help requests in class message boards
Help requests left in Message Boards will not be seen by Winslow Administrative or Tech Support teams. The message boards are for instructor and student communications regarding class lessons and homework.Â
Zoom Help
The first session of each class starts 30 minutes early in case anyone needs help with Zoom. We can’t use class time to help with Zoom, so please come early to the first class if you think you might need assistance. Martha or the class monitor will give a quick run through of how to use Zoom right before the start of the first class and there will be time for technical Q&A immediately after the first class as well. Martha will assist anyone privately who needs help during class.
Visit Zoom’s Help Pages for installation and usage instructions.
To screen share an image on Zoom, you have to have the image you want to share on the same device that you are using for the Zoom meeting. (ie if you are using zoom on your laptop, you can’t screen share a photo that is on only your phone.). Have the window or image you want to share open before you click Share Screen on Zoom.
To get photos from your phone or camera to your laptop, there are many ways including Photos, AirDrop, SMS, iMessages or emailing yourself. If you are using Zoom on an iPad, you should be able to share any photo that is on your iPad.
For Zoom’s Audio, Video and Sharing Instructions, please click here.
We ask that you please mute yourself while on Zoom when you are not speaking because background noises cause audio and Speaker View visual interference.
Desktop Zoom Controls
You must hover your mouse over the zoom window to get these controls to appear. Â
Speaker View: Â See the speaker large (as opposed to gallery view which shows all participants in thumbnail size.)
Mute: Â Click to turn your own microphone off. Please keep yourself muted except to speak or else background noises can easily and inadvertantly interrupt the class.
Stop Video: Â Turn your own video off if you don’t wish to be seen. Â Turning off your video can sometimes help if you have a slow connection.
Chat: Â Opens the chat window so you can send and read messages from everyone. Â When a screen share starts you may need to click chat again to get the chat window back.Â
Video Help
We use Vimeo to host our class recordings. In order to watch recordings you need an up-to-date browser with functional and possibly “other” cookies accepted. Click here for a list of cookies used by Vimeo.
We use Vimeo to host our class recordings. In order to watch recordings you need an up-to-date browser with functional and possibly “other” cookies accepted. If you reject cookies, the player itself it will ask you to accept functional cookies. If a browser is out of date, has ad or script blockers installed or privacy add-ons activated, these can impact the ability to watch recordings hosted at Vimeo.
If a class recording will not play please reboot your computer and open an incognito/private browser window. If that doesn’t work, please try in a different browser, ie if you use Chrome, please try in Firefox. Check your browser’s version and confirm it is up to date. If the video plays in one browser but not another, the issue is related to browser settings. Another helpful test to pinpoint the source of video playback trouble is to try on a different device, for example if the desktop on wifi won’t play, try on a phone on cellular data.
Places to check for Privacy add ons that could block Vimeo:
• Chrome>three dots top right>Extensions>Manage Extensions
• Firefox>puzzle piece icon top right>Manage Extensions
• Safari>Safari Extensions
• Safari>preferences drop down top left>Privacy tab
Please read more about Vimeo Help on their website: help.vimeo.com
Having trouble with the video sound in Safari on an iPad? Safari has a new default to auto-mute videos, you may need to unmute videos to get the sound on a second or subsequent video in a video player. Click here to read moreÂ
Contact Tech-Support
If you have an urgent problem at the time of your class, please phone or text Martha at 206-715-6663.
If you experience an error message or unexpected result, please use the form below to contact tech support.
Technique Takeaways
Q: Why does a past Technique Takeaway show as a "subscription"?
A: It's a one-time charge that grants access to the recording and then does not renew.
How to see if your subscription is going to end or renew:
- Click your avatar (sign in if needed)
- Click Subscriptions
- A dash (-) under Next Payment means the subscription is ending and will not renew.
Subscriptions
How to see when your subscription is going renew.
How to cancel, change payment card or use a gift card for a subscription
- Click your avatar to get to your Account Dashboard
- Click Subscriptions
- Click View next to the subscription you want to manage
- Toggle this to pay with a gift card balance that has been applied to your account
- Click Cancel to stop an automatic renewal. After clicking the cancel button, the subscription will show as “pending cancellation” until the end of the billing cycle. Your access to the group and recordings will continue until the end of the billing cycle.
- Click to change payments to a different Credit Card
Please contact us if you have questions or need assistance to manage or cancel a subscription.
Pay Pal does not work for subscriptions and will not appear as an option at checkout if you have a Past Technique Takeaway or any subscription product in your cart.
Store Credit
Introducing our new Store Credits! Â You can view your store credit balance here (soon to be linked to the my account dashboard).
If you have Store Credit, there will be a checkbox on the checkout page to apply store credit.
Manage emails from Winslow Art Center
MAILING LIST EMAILS: Our Art Chat and newsletter emails all have an unsubscribe link in the email footer so you can stop those at any time. These are managed by MailChimp and are sent through a different server than the website uses to send transactional emails such as order confirmations or class emails for classes you are enrolled in.Â
TRANSACTIONAL EMAILS:Â After you register for a class you will receive an order confirmation email and emails specific to your class such as Zoom links and class notices. You can’t unsubscribe from these emails as they are part of your class. After registering for a Festival, you will receive an email on each day of the festival and there is currently no unsubscribe for the daily festival emails. We are investigating a method to allow unsubscribe from one festival that will not unsubscribe from not only all future festivals but also any ongoing classes that have a reminder email before the session.
CLASS MESSAGE BOARD EMAILS: When someone replies to your post or comment in a class message board or mentions you with @ and your username, you will receive an email to let you know. When your instructor posts or if one of your student makes a new post in your message board you will receive an email. You can unsubscribe from these notification emails using the unsubscribe link at the bottom of the email or click here to change your message board email preferences
IF A WINSLOW EMAIL IS REPORTED AS SPAM: that will stop you from receiving all the emails from that email service (Mailchimp or Postmark depending on whether it is a newsletter or an order/class email) from that point onwards. For example, if an order confirmation email is reported as spam you will no longer receive any more order confirmations, class zoom links, class information emails nor any message board emails. It will also cause us demerits with our email servers so please use the unsubscribe links or contact us if you need help stopping any Winslow emails.
Are all the classes live in real time?
Live, real-time classes are our specialty! Â All our online courses are offered first live using Zoom so you interact with your instructor and use a private message board to post work for critiques or discuss questions and give and receive feedback with fellow students between live sessions.Â
Are live classes recorded?
Live courses are recorded and available to watch as many times as you like for at least two months after the course has ended. If an instructor does not want classes recorded, we defer to instructor preferences. If a class is not being recorded that will be clearly specified in the class description.
How long are the class groups and recordings available after a class ends?
You will be able to access your message board and watch class recordings as many times as you like for at least two months after the course has ended.
Message boards, including all posts and images of student work, are deleted from our servers after they expire unless they are part of a free group, ongoing group or so noted in the class description. Please screenshot any comments or parts of the message board that you would like to keep within 60 days after the last day of a class.
Do you sell pre-recorded videos?
Yes, we sell selected introductory courses and Technique Takeaway recordings. Click HERE to view recorded classes for sale.
Do you offer free classes?
We have several free, live-over-Zoom festivals every year and a weekly free live-over-Zoom Art Chat with Martha and different instructors and artists each Thursday morning. Sign up for the mailing list if you’d like to be notified about our upcoming festivals and live events before they happen.
How do I watch Art Chat Live or Recordings?
Click HERE to register for Art Chat.Â
After registration, you’ll find the Art Chat Zoom link on the Art Chat page and link to Art Chat recordings on your Online Classrooms page.
How do I participate in upcoming festivals?
Sign up for our mailing list or check the banner on the top of the home page for announcements about our free festivals.
How do I watch past festivals and past free class recordings?
Click HERE to register for the Free Class Recordings archive.
After registration, you’ll find the link to the Free Class Recordings page on your Online Classrooms page.
What happened to the Bookmarks?
Unfortunately, due to an unrepaired security flaw, Bookmarks had to be disabled and it seems unlikely they will return. If a replacement system is put in place, all previous Bookmarks will probably be lost. Sorry about this but there was a critical vulnerability found related to this software beyond our control.
Do you sell gift cards?
Yes! Â Click HERE to purchase a Gift Card.
Washington State Sales Tax on Online Classes starts Oct 1, 2025
WA State sakes tax only applies to purchasers whose billing address is in Washington State. WA Sales Tax will be calculated at checkout.
What are Winslow Art Center's data and video privacy policies?
Data and privacy protection is very important to Winslow Art Center. We do not sell any data to advertisers or third party marketers We do not share or store personal data except as needed to complete financial transactions and manage online classes and the Winslow Art Center. No credit card numbers are stored on our site. Read our full Data Privacy Policy.Â
Zoom video recording is usually set to record the instructor and the instructor’s screen share for lectures, slideshows and demos. During class, while on speaker view, student video feed or artwork may be visible to other students and could be recorded depending on the context of the class, such as a critique class where students are sharing work and conversing. Class videos are created expressly for private viewing by registered students only. Students may keep their video feed off if preferred. No student video feed will displayed publicly without express consent.
Cookie Preferences
How to Enter a Coupon Code
What time is it in Winslow?
Pacific Standard Time (UTC -8)
Next clock change in the USA: March 8, 2026
Is the website open 24/7? How to watch a class recording during site maintenance
Winslow Art Center closes for scheduled maintenance once a week for an hour between 10pm and 4am Pacific Time Friday night/Saturday morning. A yellow warning notice will be placed at the top of each page prior to closure. Minor or urgent security updates may take place at other times. Message Boards and the cart/checkout must be closed during updates.Â
To watch a class recording during maintenance: Â
Before the site is closed: open the message board/recording page as usual, pause and play the recording as usual throughout the closure.Â
While the site is closed: The Online Classrooms page gets closed. For Technique Takeaways please use the direct link to the recording page from your confirmation email. For all other classes if you see the site closed screen, please email katod@winslowartcenter.com and request your class recording. Â It will be unlocked within fifteen minutes and a direct link sent to you.
Do not refresh the recording page while the site is closed. Play and pause the recording as usual.Â
On very rare occasions, there may be times when coding work is being updated and recordings can not be watched if the recordings were not loaded before the site is closed.
We apologize for any inconvenience during updates but they are critical for site security, functioning and new features.