We want everyone's experience to be a good one!

Martha and dedicated class monitors are available to help with technical difficulties during all class times.

Online Courses Help and FAQs

Welcome to Winslow Art Center!

How to Create an Account

You don’t need an account before you register for a class.

New accounts get created during the checkout process, so if you don’t have an account, please go ahead and register for a class, event or festival and an account will be created based on your email address.

How to Register for a Class

Add any paid or free class to your cart and complete checkout and you’ll be registered. 

You don’t need an account to register.  If you don’t have an account, one will be created based on your email address when you sign up.

You do not need to provide a mailing address or payment information to register for a free class or event.

How to Change your Password

• There is a “Lost Password?” link on the sign in form.  

• If you’re not able to sign in, Click HERE to send yourself a password reset email.

• If you’re currently signed in, Click HERE to change your password from your Manage Account page without sending yourself an email.

• Martha can change your password for you.  Please text or phone 206-715-6663 if you need help to get signed in at the time of your class.

How to Sign In and Manage your Account

Click the square avatar in the top right to sign in, sign out and manage your account.

Testy's Avatar

The avatar displays your profile photo. You will find links to your online class groups and ways to manage your account and edit your profile on the sign in/sign out/manage account page.

Your profile photo will appear along with your posts in the online class group message boards. Click here for video instructions on how to update your profile photo/avatar

Default Avatar

The default avatar before uploading your own profile photo image is the grey mystery person.

Click here for video instructions on how to update your profile photo/avatar.

Logged Out Avatar

If you see nothing but a circle and a half up there, you’re logged out.  Click the grey circle person to sign in.

New accounts can only be created when registering for a class or event.  If you’re not signed in or don’t have an account when you’re on the checkout page, you’ll be prompted to either sign in or create a new account.

How to Upload or Change your Avatar/Profile Image

Click the Square button in the top right in the menu bar, then click Edit Profile below your avatar/profile image.   (You will be prompted to sign in if not already.) Click here for more detailed instructions on how to update your profile.

**If you noticed your avatar looking out of focus on the sign in page, please re-upload an avatar/profile image.  That was caused by a software bug only affecting some users, now corrected. Sorry for the inconvenience.**

How to Access Your Online Class and find your Zoom and/or Recording Link

Zoom links are emailed to students approximately 5-7 days before the first session of a class and no later than the night before the first class.  
Zoom links are posted on Online Class Group pages 5-7 days before the first session of a class and no later than the night before the first class.

If you purchase a class shortly before it begins: You will receive a Zoom and/or recording link by email usually within one minute after purchase. (Be sure and check your junk/spam folder and be aware gmail addresses can take longer to receive emails that have been sent.) You will also find an online class group appearing immediately on your online class groups page. Zoom and recording links are posted on Online Class Group pages.  

You must be signed in to see Zoom links and the links to your online class groups on the Winslow Art Center site. 

• Please phone or text Martha at 206-715-6663 if you need help to get a Zoom link at the time of your class.

How to find Zoom and recording links on your Online Class Groups page using a desktop
From the menu on any page click Online Class Groups:
Or from your account page click Online Class Groups:
Every class you've registered for is on your Online Class Groups page:
Zoom links are found on the Online Class Group Message Board:

If you’re not signed in you’ll be directed to the Sign In page.

You must be signed in to see this link.

Every class has a group.

Find Zoom, recording and pdf links in the group details box.

How to find Zoom and recording links on your Online Class Groups page using a mobile device
Expand the 'hamburger' menu then click Online Class Groups
Or look above your profile image on your account page:
All Your Online Class Groups Page:
Find your Zoom and recording links on the class group message board:
mobile-step-3

If you’re not signed in, you’ll be directed to the Sign In page.

faq-mobile-account-avatar-red

Sign In (if not already) to make the Online Class Groups link appear.

mobile-step-4-2

Every class you’ve registered for has a class group listed here.

mobile-step-5-2

Find your Zoom, recording and other class materials links in the class group details box.

Recording links are sent by email and posted on Online Class Groups pages just like Zoom links.

If you are signed up for a live over Zoom class, the link to watch the recording will be posted on the Online Class Groups page just below the Zoom link. Follow the steps above for finding Zoom links and you will also see the recording links.

If you are purchasing a recording of a past class, the link will be emailed in your purchase confirmation or click on the Online Class Group icon to go directly to the recording. Please follow the steps above for finding Zoom links and you will also find your recording.

How to Get Help

Urgent help at the time of your class

Please phone or text Martha at 206-715-6663 for help at the time of your class if you need help with Zoom or have any trouble signing in or accessing your class group.

Help with Online Class Groups

If your online class group is not showing up on your online class group page, please contact us.  The process is normally automatic and occurs at the same time a registration confirmation email is sent.

For help using the message boards, such as how to post an image, how to deal with HEIC or other file formats, how to workaround phones that post images rotated 90º and other message board issues, please visit our Message Board Help page to see if your question may have been answered there.

Help posting in a class message board

Please visit our Message Board Help page for a video and other tips on how to post in a class group message board.  After the first session of any class, the monitor will give a demonstration over Zoom of how to use the message boards.

Please phone, text or email Martha or fill out the form below for help with an online order.
(Please do not use class message boards to request help with administrative or technical issues.)

Please phone or text Martha for urgent help.  Please phone, text, email or use the form and we will reply usually within one business day.

Shirley Rayner, A Girl and Her Dog, Viewers' Choice Award Winter 2021 Online Juried Show
Help with Zoom

The first session of each class starts 30 minutes early in case anyone needs help with Zoom.  We can’t use class time to help with Zoom, so please come early to the first class if you think you might need assistance.  Martha will give a quick run through of how to use our private class groups and Zoom right before the start of the first class. Martha will assist anyone privately who needs help during class.

Click here to visit Zoom’s Help Pages for installation and usage instructions.

Martha or a class assistant will give a quick Zoom intro on the basics immediately before the first session of a class.

To screen share an image on Zoom, you have to have the image you want to share on the same device that you are using for the Zoom meeting.  (ie if you are using zoom on your laptop, you can’t screen share a photo that is on only your phone.)

To get photos from your phone or camera to you laptop, there are many ways including Photos, AirDrop, SMS or iMessages or emailing yourself.  If you are using Zoom on an iPad, you should be able to share any photo that is on your iPad. 

For definitive Zoom Audio, Video and Sharing Instructions, please click here.

We ask that you please mute yourself while on Zoom when you are not speaking because background noises cause audio and visual interference.

Desktop Zoom Controls

You must hover your mouse over the zoom window to get these controls to appear.  

Speaker View:  See the speaker large (as opposed to gallery view which shows all participants in thumbnail size.)

Mute:  Click to turn your own microphone off. Please keep yourself muted except to speak or else background noises can easily and inadvertantly interrupt the class.

Stop Video:  Turn your own video off if you don’t wish to be seen.  Turning off your video can sometimes help if you have a slow connection.

Chat:  Opens the chat window so you can send and read messages from everyone.  When a screen share starts you may need to click chat again to get the chat window back. 

Help with a site error

Thank you for your patience as we, and everyone, figure out the new tools of online learning. We are constantly updating and improving our systems.

If you have an urgent problem, such as you are unable to login, you’re blocked by the firewall or you need help to get into your Zoom classroom at the time of your class, please call or text Martha at 206-715-6663.  

If you experience an error message or unexpected result, please send an email to techsupport@winslowartcenter.com with screen shots and/or description of the error and what you were doing when you encountered it.  Please include specifics such as what page you were on, what link you clicked.  We will have a form set up shortly.

We have had a few rare instances where the groups were not displaying properly and signing out, clearing the cache and cookies (for winslowartcenter.com only) from the browser then signing back in again has resolved the issue.

Video: How to Update a Winslow Art Center Profile Page

How to Edit Your Profile

Click Edit Profile below your avatar image on the Sign-In/Manage Account page to edit your profile.

This video will show you step-by-step how to change the grey “mystery man” into your own icon!  You can also add a bio and links to your website and social media.  Profiles can only be viewed by other logged-in users.

**This video was created before the new square avatar manage account button so please click the square button on the upper right side of the screen instead of the words “Manage Account” to get to your account dashboard.

Subscriptions

Q: Why is a past Technique Takeaway a "subscription" for two months?
A: It's a one-time charge that grants access for two months.

You will not be charged more than once for a “two month access” registration for a past Technique Takeaway or Talk. It will cancel itself automatically. There are no ongoing charges. There is no next payment date and your access (“subscription”) to the recording is set to automatically expire after two months.

For example, if you purchase two-month long access to a recording on May 4th at noon pacific time, you will have access to watch the recording until noon on July 4th. You do not need to cancel a Past Technique Takeaway or Talk subscription, it will end automatically on its own two months after purchase with no additional charges. 

How to cancel a subscription to an ongoing group

Some groups have ongoing subscriptions, such as Lucie Duclos’ Paper Pals Collage Club or Mark Daniel Nelson’s Digital Drawing Club.  

If you cancel your renewal to an ongoing subscription you will have access to the group until the end of your billing cycle.

Follow the steps below to cancel an ongoing subscription and stop it from renewing:

  1. Click your avatar to sign in and go to the Manage Account page
  2. Click Subscriptions
  3. Click View next to the subscription you want to manage
  4. Click Cancel to stop an automatic renewal.  After clicking the cancel button, the subscription will show as “pending cancellation” until the end of the billing cycle. 
  5. Your access to the group and recordings will continue until the end of the billing cycle.

 

Please feel free to contact us if you have questions or need assistance to manage or cancel a subscription.

Manual renewal option for ongoing subscriptions has been turned off because it is currently incompatible with our e-learning management system.

How to see if your subscription is going to end or renew on the My Account page

Login and click Subscriptions or My Subscription if you only have one subscription. Choose the subscription you would like to see from the list of subscriptions if you have more than one.
This subscription ends and does not renew.
This subscription will renew on the next payment date.

Please note: The manual renewal option for ongoing subscriptions has been turned off because it is currently incompatible with our e-learning management system. 

Are all the classes live in real time?

Live, real-time classes are our specialty!  All our online courses are offered first live using Zoom so you interact with your instructor and use a private message board to post work for critiques or discuss questions in between live sessions.  If you have any questions or concerns about how we use Zoom or for help setting up Zoom, please contact Martha at martha@winslowartcenter.com or 206-715-6663 and she will be happy to assist you.

The private group message boards are like a private facebook group, but without the facebook.  The online groups are where students and instructors can post images, links, questions and comments.  You will find the zoom links, links to class recordings, downloads, assignments. the supply list and other information from your instructor in the group message board.  Access to any group is restricted to just the students enrolled in that particular class.  The groups and resources they contain remain accessible for a month (or more) after a class has ended.

Unless otherwise specified in a course description, live courses are recorded and available to watch again for at least 30 days after the course has ended.  You do not need Zoom to watch class recordings or participate on the message board.

Are all live classes recorded?

Unless otherwise specified in a course description, live courses are recorded and available to watch as many times as you like for 60 days after the course has ended.  You do not need Zoom to watch class recordings or participate on the message board. If an instructor does not want classes recorded, we defer to instructor preferences.

How long are the class groups and recordings available after the class ends?

Unless otherwise specified in a course description, you will be able to access your message board and watch class recordings as many times as you like for two months after the course has ended.  If an instructor does not want classes recorded, we defer to instructor preferences.

Message boards, including all posts and images of student work, are deleted from our servers after they expire unless they are part of a free group, ongoing group or so noted in the class description. Please screenshot any comments or parts of the message board that you would like to keep.

What are Winslow Art Center's data and video privacy policies?

Most of the time in most of the classes, the Zoom recording is set to record the instructor and the instructor’s screen share for lectures, slideshows and demos.  During class, while on speaker view, student video feed or artwork may be visible to other students and could be recorded depending on the context of the class, such as a critique class where students are sharing work and conversing.  Class videos are created expressly for private viewing by registered class attendees only for a limited amount of time after the end of the class.  Students may keep their video feed off if preferred.  No student video feed or stills will be used in a public or promotional way without an individual’s consent.

Some instructors allow downloadable class recordings and that would be noted in the course description.

We do not share or store personal data except as needed to complete financial transactions and manage online classes and the Winslow Art Center. No credit card numbers are stored on our site. Please read our full data privacy policy HERE.

What if I miss my class?

Unless otherwise specified in the course description, we record each class session and you can access your group and watch the video of your class for 30 days after the class has ended.  If an instructor does not want classes recorded, we defer to instructor preferences.

Do you sell pre-recorded vidoes?

All our online classes are live with our instructors and include a class group message board for use during the run of the class.  Sometimes we continue to sell access to watch Technique Takeaway videos after the event.

Do you sell gift cards?

Yes!  Click HERE to purchase a Gift Card.

Is it important to have a strong password?

Strong passwords are highly recommended.  There are people whose mission is to break into wordpress sites by guessing passwords.  Passwords don’t have to be too weird, but most importantly they should be as long as stringing four (unrelated) words together.

Can I take a class with just a phone?

While a phone will work to post in the message boards, because a phone screen can be on the small side for video intensive zoom meetings with demonstrations, screen share presentations, watching instructional videos, looking at images or lessons or reading pdfs, for the best experience, we recommend using a desktop, lap top or tablet for classes at Winslow Art Center.  We have also received feedback from people that the chat feature built into zoom is more difficult to manage on a tablet than a computer so for that reason we recommend a desktop or lap top over a mobile device for the zoom classroom as well. 

Is the website open 24/7? Can class recordings be watched during site maintenance?

Because the website needs updates on a regular basis, the Online Class Groups and other areas of the site must be closed to traffic during updates. Most scheduled updates occur sometime between 10pm and 2am Pacific Time (-7/-8 UTC depending on the time of year) on Friday and Saturday nights and last for less than an hour.  

To watch a class recording during maintenance:  Load a class recording page before the site closure time and it will usually continue to play throughout the closure. The recording can be paused and restarted but may be lost if the page is refreshed.  Occasionally closures require some complete downtime and recordings can’t be watched for a brief period.  

If the site is closing for over an hour, additional instructions will be posted about how to watch a class recording if it wasn’t loaded prior to the site closing.

How to remove a group from your Online Class Groups page.

Unless otherwise noted on the group page, free groups never expire.  Technique Takeaways and message boards expire after 60 days.  If you would like a free group or any other group removed from your Online Class Groups page, please send an email to martha@winslowartcenter.com.