We want everyone's experience to be a good one!

Martha and dedicated class monitors are available to help with any technical difficulties during all class times.

Online Courses FAQs

Video - How to Access Your Class and find your Zoom link

Zoom links are emailed to all students and posted no later than the night before the first session of a class.   

Watch the video or follow the step by step instructions below to find out how to access your online class, zoom link and class recordings.

Step 1: Sign In, if you are not already signed in
Step 2: Click Online Class Groups
If it says "Sign In", click to sign in!
If it says "Online Class Groups" you're already signed in!
Step 3: Select your class
You'll see a class group for every class you've signed up for!
Step 4: Find your links
Every class group message board page has the links in the same location.

If your class isn’t listed 24 hours before your class begins please contact us.  Most sign ups are automatic and group access is usually instantaneous when the confirmation email goes out.

Video - How to Post in a Class Message Board

How to Get Help

Urgent help at the time of your class

Please phone or text Martha at 206-715-6663 for help at the time of your class if you need help with Zoom or have any trouble accessing your class group.

Help with Online Class Groups

For help using the message boards, such as how to post an image, how to deal with HEIC or other file formats, how to workaround phones that post images rotated 90º and other message board issues, please visit our Message Board Help page to see if your question may have been answered there.

Help posting in a class message board

A new video will be available tomorrow showing how to post in a message board.

Help with online classes and orders

Please phone or email Martha or fill out the form below for help with your online class or order.

Shirley Rayner, A Girl and Her Dog, Viewers' Choice Award Winter 2021 Online Juried Show
Help with Zoom

Zoom needs to be installed on your computer before your class in order to participate live.  If you need help with this, please feel free to phone or email Martha a few days or week ahead of your class to make sure you are ready.

On the first session of a class, we start the Zoom meeting 30 minutes early in case anyone needs help with Zoom.  We can’t use class time to help with Zoom, so please come early to the first class if you think you might assistance.  Martha will give a quick run through of how to use our private class groups and Zoom right before the start of the first class. Martha will assist anyone privately who needs help during class.

Click here to visit Zoom’s Help Pages for installation and usage instructions.

Martha or a class assistant will give a quick Zoom intro on the basics immediately before the first session of a class.

To screen share an image on Zoom, you have to have the image you want to share on the same device that you are using for the Zoom meeting.  (ie if you are using zoom on your laptop, you can’t screen share a photo that is on only your phone.)

To get photos from your phone or camera to you laptop, there are many ways including Photos, AirDrop, Messages and texting or emailing yourself.  If you are using Zoom on an iPad, you should be able to share any photo that is on your iPad. 

For definitive Zoom Audio, Video and Sharing Instructions, please click here.

We ask that you please mute yourself while on Zoom when you are not speaking because background noises cause audio interference.

Help with a site error

Thank you for your patience as we, and everyone, figure out the new tools of online learning. We are constantly updating and improving our systems.

If you have an urgent problem, such as you are unable to login, you’re blocked by the firewall or you need help to get into your Zoom classroom at the time of your class, please call or text Martha at 206-715-6663.  

If you experience an error message or unexpected result, please send an email to techsupport@winslowartcenter.com with screen shots and/or description of the error and what you were doing when you encountered it.  Please include specifics such as what page you were on, what link you clicked.  We will have a form set up shortly.

We have had a few rare instances where the groups were not displaying properly and signing out, clearing the cache and cookies (for winslowartcenter.com only) from the browser then signing back in again has resolved the issue.

Are all the classes live in real time?

Live, real-time classes are our specialty!  All our online courses are offered first live using Zoom so you interact with your instructor and use a private message board to post work for critiques or discuss questions in between live sessions.  If you have any questions or concerns about how we use Zoom or for help setting up Zoom, please contact Martha at martha@winslowartcenter.com or 206-715-6663 and she will be happy to assist you.

The private group message boards are like a private facebook group, but without the facebook.  The online groups are where students and instructors can post images, links, questions and comments.  You will find the zoom links, links to class recordings, downloads, assignments. the supply list and other information from your instructor in the group message board.  Access to any group is restricted to just the students enrolled in that particular class.  The groups and resources they contain remain accessible for a month (or more) after a class has ended.

Unless otherwise specified in a course description, live courses are recorded and available to watch again for at least 30 days after the course has ended.  You do not need Zoom to watch class recordings or participate on the message board.

Are all live classes recorded?

Unless otherwise specified in a course description, live courses are recorded and available to watch as many times as you like for 30 days after the course has ended.  You do not need Zoom to watch class recordings or participate on the message board. If an instructor does not want classes recorded, we defer to instructor preferences.

How long are recordings of a class available after the class ends?

Unless otherwise specified in a course description, live courses are recorded and available to watch as many times as you like for 30 days after the course has ended.  You do not need Zoom to watch class recordings or participate on the message board. If an instructor does not want classes recorded, we defer to instructor preferences.

What is Winslow Art Center's video privacy policy?

Most of the time in most of the classes, the recording is set to record the instructor and the instructor’s screen share for lectures, slideshows and demos.  During class, while on speaker view, student video feed or artwork may be visible to other students and could be recorded depending on the context of the class, such as a critique class where students are sharing work and conversing.  Class videos are created expressly for private viewing by registered class attendees only for a limited amount of time after the end of the class.  Students may keep their video feed off if preferred.  No student video feed or stills will be used in a public or promotional way without an individual’s consent.

Some instructors have downloadable class recordings and that would be noted in the course description.

What if I miss my class?

Unless otherwise specified in the course description, we record each class session and you can watch the video of your class for 30 days after the class has ended.  If an instructor does not want classes recorded, we defer to instructor preferences.

Do you sell pre-recorded vidoes?

All our online classes are live with our instructors and include a class group message board for use during the run of the class.  Sometimes we continue to sell access to watch Technique Takeaway videos for a short time after the event.

How do I change my password?

If you are not signed in, click Sign In, then click forgot my password. 

If you are signed in, click Manage Account>Account Details, then scroll down and enter and confirm a new password, then click Save Changes.

Strong passwords are highly recommended.  There are people whose mission is to break into wordpress sites by guessing passwords.  Passwords don’t have to be too weird, but most importantly they should be as long as stringing four (unrelated) words together.

How to Update a Winslow Art Center Profile Page

How to cancel a Subscription

Go to Manage Account>Subscriptions, click View then Cancel.  After cancelling, the subscription will show as “pending cancellation” until the end at the end of the month and then it will cancel and not renew.  Please contact us if you need assistance to cancel a subscription.