How to Access Your Online Class

Thank you for participating in our online courses! Once you have signed up for an online class or workshop, you are automatically a member of the class private group on Winslow Art Center’s website. This is where you will find the zoom meeting link to access your class! To access the Private Group:

  1. Make sure you are logged into your account at winslowartcenter.com (if the menu bar at the top of the screen says MY GROUPS, then you’re logged in. If it says CREATE AN ACCOUNT, you’re not logged in.)
  2. Click on MY GROUPS in the menu bar at the top of the screen. This will take you to a page with all classes and workshops you are signed up for.
  3. Click on your class Private Group.
  4.  Once you’re in the private group, you will see a light grey box at the top of the page. This is where you will find the zoom link. It will be available 30 minutes before class starts.
  5. This is also where you can post photos of your work and comments, and get feedback from your instructor and other participant. You will find instructions for how to post in the grey box.

Please feel free to email martha@winslowartcenter.com if you have questions about accessing your class and posting in the Private Group.

 

Online Courses FAQs

Distance learning courses are new at Winslow Art Center.  Thank you for your patience as we and everyone figure out the new tools. We are constantly updating and improving our systems to provide quality art instruction using online technologies.

We are frequently updating this page to address issues as they arise.

I signed up for a class in the past week but didn't receive a confirmation email / I recently filled out a form submission but no one replied / I tried to reset my password but no email arrived

We recently upgraded our hosting to increase performance and security but our email server settings unknowingly blocked our automatic emails for class registrations, password resets and our contact form and we didn’t realize it immediately.  The problem is now corrected.

If you signed up for a class last week but didn’t receive an email confirmation of registration, we apologize for any confusion, we are resending confirmations of completed orders that didn’t send an automatic email. The password reset email is also working again now.

However, if you filled out our contact form on May 20 or 21  and didn’t hear back from us, we are deeply sorry because it said “Thank you, form submitted” after hitting Submit, however it didn’t send us the message and we are unable to get those. It is now working properly again, so if you didn’t hear back from us, please reach out again through our form or by email, text or phone.

Do you store credit card information?

No credit card information is stored on our site or in our database.  All transactions are processed securely through WooCommerce and we use Square to process credit cards.

If you check “remember my card” WooCommerce and Square use an encrypted tokenization system so any credit card numbers, expiration dates or ccv codes are stored on their system not ours.

Questions about ZOOM

We’re changed this to make it easier!!  Step one is LOG IN to your account, then click MY GROUPS in the menu bar.  Each class has a private group where students can post images, comments and links.  Zoom links will be posted on the group page right below the image icons/header for the group least 30 minutes before classes begin.   (We are working on getting a big button that says ZOOM LINK or something, but for now it’s a blue text link in a grey box below the images/header of the group page)

If this is not working for you, or you have trouble connecting, please phone or text Martha at 206-715-6663, she is standing by during all classes to assist.

Click here for more information on how to use ZOOM.

All our online courses are currently real time using Zoom over the internet.  If you have any questions or concerns about how we are using Zoom or for help setting up Zoom, please contact Martha at martha@winslowartcenter.com or 206-715-6663 and she will be happy to assist you getting set up.  We hope to have video courses to offer soon.

The Zoom meeting will begin 30 minutes before the first session of the first class to help people get their Zoom working.  We can’t use class time to help students use Zoom, so please come early to the first class.

We will be setting up some additional zoom and technical help times soon and those will appear on our online course page.

Turn your chat bar on. Please mute yourself when you are not speaking.  If you don’t know how to do this, come 15 minutes early to your class and the host or instructor will be happy to help you get your Zoom configured.  For all the Zoom info direct from Zoom, click here:  Zoom Instructions

We are recording each class session and if anyone misses their online class time, you can watch the video of the class you missed.

Questions about Accounts and Profiles

There are two ways to change your password, one is to click LOG IN and then click the Forgot My Password link and you will be asked for your email address and a password reset link will be sent to you.  The other way is if you are already logged in, hover over MY GROUPS and click MY ACCOUNT and you can change your password and some other settings from your account page.

Strong passwords are highly recommended.  There are a lot of people who’s entire mission in life is to break into wordpress sites by guessing passwords.  Passwords don’t have to contain numbers, capital letters or weird characters to be strong, they just have to be long, so if you don’t like p4s5wOrd(s like this, just string together four words and thatmakesastrongpassword!

Hover over MY GROUPS and click MY PROFILE and you can change your avatar and some other settings from your profile page.

Hover over MY GROUPS and click MY PROFILE and you can change your avatar and some other settings from your profile page.

Yes, when you edit your profile there are “Optional Profile Fields” you can fill out an artists statement, bio and social media links.  

Besides your avatar and cover photo, please add up to three jpgs of your work if you like.  Please reduce file size to 1200×1200 (or smaller and 1MB or less is preferred)  If students have over 3 display photos we may reduce the number based on our server space.

Click MY GROUPS in the header bar and then choose the group for the class. If your class isn’t using a message board, it may not show up in this list.  

Some lectures and demos will not get a message board and will not show up in your list of courses.  You will receive email instructions about Zoom links for these events.

If you are taking a weekly class or multi-day workshop and don’t see your course listed in your groups 24 hours before your course is set to begin, please email, phone or text Martha.

Online course materials (such as Zoom links, handout pdfs, jpgs, videos or other downloadable materials, the ability to comment and post in class message boards) are protected by user account.  You can log into an existing account when registering for a class, or if you do not already have an account you create one during the checkout process.  Check the menu bar top right for a Log In and Create Account Link.  If you are already logged in, the options change to MY ACCOUNT and LOG OUT. 

You do not need to provide a street address to create an account, but if you are paying by credit card, they require a billing address.  If you are paying by check or registering for a free event, you may put whatever you prefer in the required boxes.  Valid email address, password and a display name are the minimum required to join in a free class or to pay by check.

Accounts are now created in the registration process.  Sign ups in March and April however did not create an account nor ask for a log in at checkout, so if you signed up without an account, please contact us at least 24 hours before an online course begins and we will send you instructions on setting up your account.

Questions about the Private Group Message Boards and Online Courses

Most of our classes are limited to between 8-16 students per class depending on the instructor.  Most classes have run with a minimum of three sign ups, multiple classes have sold out and instead of allowing more students in, second sessions have been added.  In cases where there has been only one sign up we seek to arrange private or semi private lessons with the student and instructor until there are a few more sign ups.

The Groups are private message board groups set up for each online class.

Each Group of students has a private message board set up for each online class to post images of your work, comments, links etc related to your online class.

The Activity Feed is the message board.  Each post is activity and the Feed is the like the Wall or feed of comments posted with the most recent on top.

JPGS.  Please be kind and post reduced sizes.  Optimal average size for images of artwork is 1200×1200 and less than 1MB, maybe 2MB.  That takes up less of our server space and is faster to load for everyone.

It’s a default in the program that assumes you are taking a pre-recorded course with steps.  We are working to get that removed.  You might also see an annoying progress bar with 0% of 0 steps completed.  That is also on the list to hopefully disappear!

Only Martha and other administrators or moderators can edit comments.  You can delete your comment and repost or ask Martha if it is worth changing instead of deleting because deleting will delete all the likes, replies and comments to your post.

Yes!  We have been able to access message boards and post comments and images directly from an iPhone.  

There is an option when posting from a phone to reduce the image size from full size to Large or Medium.  This will help the message boards to load faster.

Yes, online courses are recorded for repeat viewing or if a student misses a class session.  Class recordings remain available for 30 days after the end of the course

All our classes are live with the instructors over Zoom right now so that students can interact and ask questions as similar to the experience of an in studio class as possible.  In the future we may offer pre-recorded lectures and demos.