We want everyone's experience to be a good one!

Martha and dedicated class monitors are available to help with technical difficulties during all class times.

Online Courses Help and FAQs

Join Martha for Art Chat on Thursday mornings at 10am Pacific Time

How to Register and Create an Account

Welcome to Winslow Art Center!

If you’ve never taken a class or attended a free event with us before, it’s easy to sign up and create an account.

Add a class, Art Chat or other free event to your cart and then click the cart icon, view cart or proceed to checkout.

If you don’t have an account, one will be created when you checkout using your email address as your login user name and you will be prompted to enter a password.  You do not need to provide a billing address nor will you be asked for credit card info to sign up for a free event.

If you already have an account, you will be prompted to sign in before completing check out.

How to Sign In and Manage your Account

Click the square avatar in the top right to sign in, sign out or manage your account.

Sample Avatar

Clicking on the avatar takes you to your account/sign-in page.  When you are signed in, you will find links to your online classes, update your profile and avatar, change your password, see your orders, manage subscriptions, log out and more.

Your avatar displays your profile photo and will also appear with your posts in an online class group message board.

Default Avatar

If you haven’t updated your profile photo, when you’re signed in you’ll be the default avatar, this detailed but grey mystery person.

The default avatar will display with your posts in message boards. Click here for instructions on how to update your profile photo/avatar.

Logged Out Avatar

If you’re nothing but a circle and a half, you’re logged out.  Click the grey circle person to sign in to access your online class groups and manage your account.

You can only create a new account when registering for a class.  If you’re not signed in, you’ll be prompted to sign in or create a new account during the checkout process.

How to Change your Password

There is a “Lost Password?” link on the sign in form.  If you’re not currently signed in, you may Click HERE to send yourself a password reset email.

If you are signed in, you can change your password from your account page and you don’t need to send yourself an email.  

Martha can also change your password for you. Please text or phone 206-715-6663 if you need help to get signed in at the time of your class.

How to Access Your Online Class and find your Zoom link

All online classes have private online class group pages.
Zoom links are posted on class group pages and emailed to all students no later than the night before the first session of a class. 
You must be signed in to see the links to your online class groups.
There are two ways to access your classes:  from the header menu on every page and from your account page.
On a desktop
From the menu on any page:
From your account page:
All your Online Class Groups
Zoom links on your Online Class Group Message Board
1. Click “Online Class Groups”. You must be signed in to see the link

1. Click “Online Class Groups”. You must be signed in to see the link

2. Click on the icon or title of the group. 

3. Find Zoom, recording and pdf links here
On a mobile device
From the menu on any page:
From your account page:
Your Online Class Groups Page:
Find your Zoom and recording links on the class group message board:
mobile-step-3

Click on the “hamburger” menu on a phone or tablet to expand it.

Click “Online Class Groups”. You must be signed in to see the link.

faq-mobile-account-avatar-red

Click “Online Class Groups”. You must be signed in to see the link

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Scroll down to see all your groups listed. 

Click on the icon or title of the class group.

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The Menu Method on the phone step by step:

1. Click hamburger menu
2. Click Sign In and log in (if needed)

You must be logged in to access your classes. 

Check the Remember Me box to stay signed in longer.

If it does not say “Sign In” you are already signed in! Proceed to Step 3 🙂

3. Click Online Class Groups

When you are signed in, you’ll see a link to Online Class Groups in the menu. 

4. Click on your class (same as above)
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You will find links to all current and future classes you have signed up for on this page.

5. Find your links and post in your group (same as above)
mobile-step-5-2

If your class isn't showing up on your online class groups page

If your class isn’t showing up in your online class groups please contact us.  Most sign ups are automatic and group access is usually instantaneous when the confirmation email goes out.  

Video: How to use the Class Group Message Boards

How to Get Help

Urgent help at the time of your class

Please phone or text Martha at 206-715-6663 for help at the time of your class if you need help with Zoom or have any trouble signing in or accessing your class group.

Help with Online Class Groups

If your online class group is not showing up on your online class group page, please contact us.  The process is normally automatic and occurs at the same time a registration confirmation email is sent.

For help using the message boards, such as how to post an image, how to deal with HEIC or other file formats, how to workaround phones that post images rotated 90º and other message board issues, please visit our Message Board Help page to see if your question may have been answered there.

Help posting in a class message board

Please visit our Message Board Help page for a video and other tips on how to post in a class group message board.

Please do not use class message boards to request help with administrative or technical issues.
Help with online classes and orders:

Please phone or email Martha or fill out the form below for help with your online class or order.

Shirley Rayner, A Girl and Her Dog, Viewers' Choice Award Winter 2021 Online Juried Show
Help with Zoom

The first session of each class starts 30 minutes early in case anyone needs help with Zoom.  We can’t use class time to help with Zoom, so please come early to the first class if you think you might need assistance.  Martha will give a quick run through of how to use our private class groups and Zoom right before the start of the first class. Martha will assist anyone privately who needs help during class.

Click here to visit Zoom’s Help Pages for installation and usage instructions.

Martha or a class assistant will give a quick Zoom intro on the basics immediately before the first session of a class.

To screen share an image on Zoom, you have to have the image you want to share on the same device that you are using for the Zoom meeting.  (ie if you are using zoom on your laptop, you can’t screen share a photo that is on only your phone.)

To get photos from your phone or camera to you laptop, there are many ways including Photos, AirDrop, SMS or iMessages or emailing yourself.  If you are using Zoom on an iPad, you should be able to share any photo that is on your iPad. 

For definitive Zoom Audio, Video and Sharing Instructions, please click here.

We ask that you please mute yourself while on Zoom when you are not speaking because background noises cause audio and visual interference.

Desktop Zoom Controls

You must hover your mouse over the zoom window to get these controls to appear.  

Speaker View:  See the speaker large (as opposed to gallery view which shows all participants in thumbnail size.)

Mute:  Click to turn your own microphone off. Please keep yourself muted except to speak or else background noises can easily and inadvertantly interrupt the class.

Stop Video:  Turn your own video off if you don’t wish to be seen.  Turning off your video can sometimes help if you have a slow connection.

Chat:  Opens the chat window so you can send and read messages from everyone.  When a screen share starts you may need to click chat again to get the chat window back. 

Help with a site error

Thank you for your patience as we, and everyone, figure out the new tools of online learning. We are constantly updating and improving our systems.

If you have an urgent problem, such as you are unable to login, you’re blocked by the firewall or you need help to get into your Zoom classroom at the time of your class, please call or text Martha at 206-715-6663.  

If you experience an error message or unexpected result, please send an email to techsupport@winslowartcenter.com with screen shots and/or description of the error and what you were doing when you encountered it.  Please include specifics such as what page you were on, what link you clicked.  We will have a form set up shortly.

We have had a few rare instances where the groups were not displaying properly and signing out, clearing the cache and cookies (for winslowartcenter.com only) from the browser then signing back in again has resolved the issue.

How to Update a Winslow Art Center Profile Page

How to add your avatar/profile image

This video will show you how to change the grey “mystery man” into your own icon!

**This video was created before the new manage account button so click the avatar icon on the right side of the header (instead of the words “Manage Account”) to get to your account page.

How to manage or cancel a Subscription

PayPal does not allow many changes to a subscription except to cancel (which you may do at any time and still receive your benefits until the end of the billing cycle) or to change to manual renewal you can change payment methods and enter a credit card.  If you wish to manually renew with PayPal, you will need to log into your PayPal account and manage your payments from there.

To otherwise manage a subscription click your avatar to go to the Manage Account page, then click Subscriptions, click View then there are options to turn on or off auto-renew (credit card orders only), to change payment methods or to cancel.  After clicking the cancel button, the subscription will show as “pending cancellation” until the end at the end of the term and then it will cancel and not renew. Please contact us if you need additional assistance to manage or cancel a subscription.

Are all the classes live in real time?

Live, real-time classes are our specialty!  All our online courses are offered first live using Zoom so you interact with your instructor and use a private message board to post work for critiques or discuss questions in between live sessions.  If you have any questions or concerns about how we use Zoom or for help setting up Zoom, please contact Martha at martha@winslowartcenter.com or 206-715-6663 and she will be happy to assist you.

The private group message boards are like a private facebook group, but without the facebook.  The online groups are where students and instructors can post images, links, questions and comments.  You will find the zoom links, links to class recordings, downloads, assignments. the supply list and other information from your instructor in the group message board.  Access to any group is restricted to just the students enrolled in that particular class.  The groups and resources they contain remain accessible for a month (or more) after a class has ended.

Unless otherwise specified in a course description, live courses are recorded and available to watch again for at least 30 days after the course has ended.  You do not need Zoom to watch class recordings or participate on the message board.

Are all live classes recorded?

Unless otherwise specified in a course description, live courses are recorded and available to watch as many times as you like for 60 days after the course has ended.  You do not need Zoom to watch class recordings or participate on the message board. If an instructor does not want classes recorded, we defer to instructor preferences.

How long are the class groups and recordings available after the class ends?

Unless otherwise specified in a course description, you will be able to access your group and watch class recordings as many times as you like for 60 days after the course has ended.  If an instructor does not want classes recorded, we defer to instructor preferences.

Message boards, including all posts and images of student work, are deleted from our servers after they expire unless they are part of a free group, ongoing group or so noted in the class description. 

What are Winslow Art Center's data and video privacy policies?

Most of the time in most of the classes, the Zoom recording is set to record the instructor and the instructor’s screen share for lectures, slideshows and demos.  During class, while on speaker view, student video feed or artwork may be visible to other students and could be recorded depending on the context of the class, such as a critique class where students are sharing work and conversing.  Class videos are created expressly for private viewing by registered class attendees only for a limited amount of time after the end of the class.  Students may keep their video feed off if preferred.  No student video feed or stills will be used in a public or promotional way without an individual’s consent.

Some instructors have downloadable class recordings and that would be noted in the course description.

We do not share or store personal data except as needed to complete financial transactions and manage online classes. No credit card numbers are stored on our site. Please read our full data privacy policy HERE.

What if I miss my class?

Unless otherwise specified in the course description, we record each class session and you can access your group and watch the video of your class for 30 days after the class has ended.  If an instructor does not want classes recorded, we defer to instructor preferences.

Do you sell pre-recorded vidoes?

All our online classes are live with our instructors and include a class group message board for use during the run of the class.  Sometimes we continue to sell access to watch Technique Takeaway videos for a short time after the event.

Is it important to have a strong password?

Strong passwords are highly recommended.  There are people whose mission is to break into wordpress sites by guessing passwords.  Passwords don’t have to be too weird, but most importantly they should be as long as stringing four (unrelated) words together.

Can I take a class with just a phone?

While a phone will work to post in the message boards, because a phone screen can be on the small side for video intensive zoom meetings with demonstrations, screen share presentations, watching instructional videos, looking at images or lessons or reading pdfs, for the best experience, we recommend using a desktop, lap top or tablet for classes at Winslow Art Center.  We have also received feedback from people that the chat feature built into zoom is more difficult to manage on a tablet than a computer so for that reason we recommend a desktop or lap top over a mobile device for the zoom classroom as well. 

How to remove a group from your Online Class Groups page.

Unless otherwise noted on the group page, free groups never expire.  Technique Takeaways expire after 60 days.  Message Boards expire after 90 days. If you would like a free group or any other group removed from your Online Class Groups page, please send an email to martha@winslowartcenter.com.  

Is the website open 24/7?

Because the website needs updates and maintenance on a regular basis, the Online Class Groups and other areas of the site must be closed to traffic occasionally. Most scheduled updates occur between 10pm and 2am Pacific Time (-8 UTC) on Friday and Saturday nights and last for less than an hour.  

Under normal circumstances, an announcement will be posted below the header on every page an hour before the site will close.  Our policy is to keep class recordings available for students to watch if the site is planned to be closed for over an hour.