Online Courses FAQs

Last updated:  June 9, 2020

How to Access Your Online Class

Thank you for participating in our online courses! Once you have signed up for an online class or workshop, you are automatically a member of the class private group on Winslow Art Center’s website. The private group message board is where you will find the zoom meeting links to access your classes! To access the Private Group Message Board:

  1. Make sure you are logged into your account at winslowartcenter.com (if the menu bar at the top of the screen says GROUPS, then you’re logged in. If it says SIGN IN, you’re not logged in.)
  2. Click on GROUPS in the menu bar at the top of the screen. This will take you to a page with all* classes and workshops you are signed up for.
  3. Click on your class Private Group (please contact us if you can’t access your group 24 hours before your class starts, most groups are accessible immediately upon order completion).
  4.  Once you’re in the private group, you will see a light grey box near the top of the page. This is where you will find the zoom link. It will be available at least 30 minutes before class starts.
  5. The private group message board is where you can post photos of your work and comments, and get feedback from your instructor and other participants. You will find instructions for how to post in the grey box.

*Some single-day workshops, demos, lectures and a very few other courses don’t have a private group. You will receive instructions and zoom links via email in these courses. 

Please feel free to email martha@winslowartcenter.com if you have questions about accessing your class and posting in the Private Group. If you are having trouble as your classes is getting started or you are unable to join your class, please phone or message Martha at 206-715-6663.

Read more Message Board FAQs

What to do if you encounter a site error:

Distance learning courses are new at Winslow Art Center.  Thank you for your patience as we and everyone figure out the new tools. We are constantly updating and improving our systems.

If your problem is urgent, such as you are unable to login or get into your Zoom classroom at the time of your class, call or text Martha at 206-715-6663.  We recommend getting logged in and leaving the remember me button checked at least one day before your class begins.

There are some known issues on the site we are working to fix listed in our Message Board Tips & Tricks.  If you experience an error message or unexpected result, please send an email to techsupport@winslowartcenter.com with screen shots and/or description of the error and what you were doing when you encountered it.  Please include specifics such as what page you were on, what link you clicked.  Please phone or text Martha if the situation is urgent.

Do you store credit card information?

No credit card information is stored on our site or in our database.  All transactions are processed securely through WooCommerce and we use Square to process credit cards.

If you check “remember my card” WooCommerce and Square use an encrypted tokenization system so any credit card numbers, expiration dates or ccv codes are stored on their system not ours.

Questions about ZOOM

We will send out an email with the Zoom link, meeting passcode and details about the class a few days before the class starts. Be sure to check your junk folder if you can’t find it.

The Zoom link is also posted in the online class group message board. To find it, log into your account and click ONLINE CLASS GROUPS in the top menu. Click on the class group you are trying to access. Zoom links are posted on the group page in the light grey box near the top of the page. 

If you are having trouble finding your Zoom link, please phone or text Martha at 206-715-6663. She is standing by during all classes to assist.

Click here for more information on how to use ZOOM.

All our online courses are currently real time using Zoom over the internet.  If you have any questions or concerns about how we are using Zoom or for help setting up Zoom, please contact Martha at martha@winslowartcenter.com or 206-715-6663 and she will be happy to assist you getting set up.  We hope to have video courses to offer soon.

The Zoom meeting will begin 30 minutes before the first session of the first class to help people get their Zoom working.  We can’t use class time to help students use Zoom, so please come early to the first class.

We will be setting up some additional zoom and technical help times soon and those will appear on our online course page.

To screen share an image on Zoom, you have to have the image you want to share on the same device that you are using for the Zoom meeting.  (ie if you are using zoom on your laptop, you can’t screen share a photo that is on only your phone.)

To get photos from your phone or camera to you laptop, there are many ways including Photos, AirDrop, Messages and emailing yourself.  If you are using Zoom on an iPad, you should be able to share any photo that is on your iPad and we will post instructions for that soon. The instructions for using zoom on an iPad are different than instructions for using Zoom on a laptop. 

For definitive Zoom Audio, Video and Sharing Instructions, please click here.

Please mute yourself when you are not speaking.  If you don’t know how to use Zoom, please come 15 minutes early to your class and the host or instructor will be happy to help you get your Zoom configured.  For all the Zoom info direct from Zoom, click here:  Zoom Instructions

Unless otherwise specified in the course description, we record each class session and you can watch the video of your class for 30 days after the class has ended.  If an instructor does not want classes recorded, we defer to instructor preferences.

The following instructors do not record their classes: Mitchell Albala, Lisa Snow Lady, Barbara De Pirro

Questions about Accounts and Profiles

There are two ways to change your password, one is to click LOG IN and then click the Forgot My Password link and you will be asked for your email address and a password reset link will be sent to you.  The other way is if you are already logged in, hover over MY GROUPS and click MY ACCOUNT and you can change your password and some other settings from your account page.

Strong passwords are highly recommended.  There are a lot of people who’s entire mission in life is to break into wordpress sites by guessing passwords.  Passwords don’t have to contain numbers, capital letters or weird characters to be strong, they just have to be long, so if you don’t like p4s5wOrd(s like this, just string together four words and thatmakesastrongpassword!

Hover over MY GROUPS and click MY PROFILE and you can change your avatar and some other settings from your profile page.

Hover over MY GROUPS and click MY PROFILE and you can change your avatar and some other settings from your profile page.

Yes, when you edit your profile there are “Optional Profile Fields” you can fill out an artists statement, bio and social media links.  

Besides your avatar and cover photo, please add up to three jpgs of your work if you like.  Please reduce file size to 1200×1200 (or smaller and 1MB or less is preferred)  If students have over 3 display photos we may reduce the number based on our server space.

Click MY GROUPS in the header bar and then choose the group for the class. If your class isn’t using a message board, it may not show up in this list.  

Some lectures and demos will not get a message board and will not show up in your list of courses.  You will receive email instructions about Zoom links for these events.

If you are taking a weekly class or multi-day workshop and don’t see your course listed in your groups 24 hours before your course is set to begin, please email, phone or text Martha.

Online course materials (such as Zoom links, handout pdfs, jpgs, videos or other downloadable materials, the ability to comment and post in class message boards) are protected by user account.  You can log into an existing account when registering for a class, or if you do not already have an account you create one during the checkout process.  Check the menu bar top right for a Log In and Create Account Link.  If you are already logged in, the options change to MY ACCOUNT and LOG OUT. 

You do not need to provide a street address to create an account, but if you are paying by credit card, they require a billing address.  If you are paying by check or registering for a free event, you may put whatever you prefer in the required boxes.  Valid email address, password and a display name are the minimum required to join in a free class or to pay by check.

Accounts are now created in the registration process.  Sign ups in March and April however did not create an account nor ask for a log in at checkout, so if you signed up without an account, please contact us at least 24 hours before an online course begins and we will send you instructions on setting up your account.

Questions about the Private Group Message Boards

The Groups are private message board groups set up for each online class.

Each Group of students has a private message board set up for each online class to post images of your work, comments, links etc related to your online class.

The Activity Feed is the message board.  Each post is activity and the Feed is the like the Wall or feed of comments posted with the most recent on top.

JPGS — recommended size range is from 900 x 900 to 2000 x 2000 pixels and 1MB- 2MB

It’s a default in the program that assumes you are taking a pre-recorded course with steps. You might also see a progress bar with 0% of 0 steps completed. Please disregard for real time Zoom classes.

Unfortunately it’s not possible for users to edit posts.  Administrators can edit some posts that do not have images attached.

Yes!  We have been able to access message boards and post comments and images directly from an iPhone.  

There is an option when posting from a phone to reduce the image size from full size to Large or Medium.  This will help the message boards to load faster.

Based on instructor preferences, most online courses are recorded for repeat viewing or if a student misses a class session.  Class recordings remain available for 30 days after the end of the course.  Some instructors have made their classes downloadable. If that has been specified in your course, you will find a download button on the zoom screen in the top right.  It says 3 Files which include the video file, a separate audio file and a text file of the chat. (If the chat box is open, the download link will be over the chat.)

Most of our classes are limited to between 8-16 students per class depending on the instructor.  Most classes have run with a minimum of three sign ups, multiple classes have sold out and instead of allowing more students in, second sessions have been added.  In cases where there has been only one sign up we seek to arrange private or semi private lessons with the student and instructor until there are a few more sign ups.

All our classes are live with the instructors over Zoom right now so that students can interact and ask questions as similar to the experience of an in studio class as possible.  In the future we may offer pre-recorded lectures and demos.