Message Board Tips & Tricks

Thank you for signing up for an online course through Winslow Art Center! We love our message board system, most of the time it works great, but it has some quirks. Please look through these tips and tricks. If you encounter a problem which does not have a fix listed here, there are instructions below on how to report an error happening in a message board.
How to post images in the message board: Click where it says “Share something with your group…” Type any text you want (optional). Click the small camera icon. Drag and drop files into the box to upload. Please wait for images to fully upload (see progress bar complete then red circle-X appears) before pressing the “Post Update” button. Recommended image resolution anywhere between 800 x 800 pixels up to 1800 x 1800 pixels will display well in the feed without taking too long to upload.  The larger your file sizes the longer you may wait for the upload to complete before a post can be made.  Thank you for your patience, we are hoping that this will be fixed by the developer so that the upload can process after the Post Update button has been clicked.  But for now, if one clicks the Post Update button before the upload is complete, the images will not post.
What file types can be uploaded:  jpg only.
Some mobile uploads are rotating 90° in the message board:  We thought this was fixed and test posts uploaded correctly, however it still seems to be happening sometimes. The easiest solution is to take a photo in square format and leave space to the right and left of your painting.  Another option is to use your phone or tablet photo editing to rotate the picture 360° and save it, then upload. (I had to rotate mine three times, save it and then rotate one more time and save because my phone thought that four rotates = no change but it does seem to save which way is up after spinning it all the way around).  A third option is to use a computer because this problem is related to encoding coming from some phones and tablets.  It is also possible for site administrators to rotate sideways photos in the media library.
How to download images from the message boards: Images can be drag and drop downloaded from the message board feed or use the Download link at the bottom of the comments pane after clicking on the image to enlarge it in the light box pop up.
A post, like, comment, password change request or profile update made between 2pm Thursday Sept 3 and 6am Friday Sept 4 is missing:  To increase the capacity and speed of our site, we initiated a server upgrade with our host, Godaddy, and despite being assured there was no risk to our data, an error occured which wiped our site and we had to restore from a back up. We apologize to all who were affected and request you please post again.  If you experience a missing image or unusual behavior on our site, please send details to  techsupport@winslowartcenter.com
Photos in albums stay in albums. Because deleting an album or a photo from an album can delete posts by other students, only instructors and administrators can create or change albums.  we have not found a way to duplicate or copy and paste albums into other groups.
If you experience an error or unexpected response from a message board and it is not already listed here, please email techsupport@winslowartcenter.com and describe in as much detail as possible pertinent information about what happened such as what page you were on, what buttons you clicked, what sort of device you’re using, what browser, attach screen shots if they will help explain the situation and copy or screenshot any error messages you receive. We will investigate the source of the problem and hopefully fix it or come up with a workaround. If the situation is urgent, such as you are unable to get to your zoom link at class time, please phone or text Martha at 206-715-6663 for immediate help. Thank you.